Sustainable Websites: Is Your Online Presence Green Enough with Molly Scanlan | 071

Jon discusses the importance of digital sustainability with web designer and developer Molly Scanlan. The conversation covers how websites have a carbon footprint, actionable steps to make websites more sustainable, and why it's essential for architecture practices to integrate sustainability into their digital presence. Molly shares tips on optimising website content, choosing eco-friendly hosting, and the importance of mindful digital practices. The episode also highlights the broader benefits, including improved SEO and enhanced user experience, providing valuable insights for small business owners in the architecture field.
Today's Guest...
Molly Scanlan builds low-carbon websites for social enterprises and non-evil businesses. She started her first business at 21, put in a valiant stint as a primary school teacher and is now a freelance web designer, developer, writer and event speaker. Molly is a frequent podcast guest, talking about sustainability and small business and sharing her twisting career story.
Episode Highlights...
00:00 Introduction
01:47 Meet Molly Scanlon: Sustainable Website Expert
04:14 What Is A Sustainable Website?
05:39 What Exactly Does Digital Footprint Mean?
10:25 How Can I Lower My Digital Footprint?
15:21 What Common Myths Are There About Sustainable Websites?
16:32 Why Might Architecture Practices Want A Sustainable Website?
20:06 Other Benefits from Sustainable Websites
22:10 Balancing Website Sustainability and Appearance
24:10 Efficient Use of Photos and Videos
28:21 Creative Constraints and Sustainable Design
33:43 How to Communicate Your Sustainability Efforts
39:01 Final Thoughts and Personal Insights
42:43 Conclusion and Next Episode Preview
Key Takeaways...
Your Website’s Carbon Footprint – Websites use energy, just like buildings do. Every time someone visits your site, data centres and servers work to load pages, using electricity. You can make your website greener by reducing file sizes, cutting out unnecessary content, and choosing a web host powered by renewable energy.
A Faster, Smoother Experience – A well-designed, sustainable website isn’t just better for the planet—it’s better for your visitors too. Simple, streamlined pages load faster and are easier to navigate. This not only improves the user experience but can also help your site rank higher on search engines.
Sustainability That Matches Your Business – If you run a business that values sustainability, your website should reflect that. Keeping it lean and efficient shows that you care about both the environment and good design. Plus, working within creative limits often leads to smarter, more effective solutions.
Links Mentioned In The Episode...
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In The Next Episode...
Next time Jon chats with Molly Scanlon about sustainable websites.
00:00 - Introduction
01:47 - Meet Molly Scanlon: Sustainable Website Expert
04:14 - What Is A Sustainable Website?
05:39 - What Exactly Does Digital Footprint Mean?
10:25 - How Can I Lower My Digital Footprint?
15:21 - What Common Myths Are There About Sustainable Websites?
16:32 - Why Might Architecture Practices Want A Sustainable Website?
20:06 - Other Benefits from Sustainable Websites
22:10 - Balancing Website Sustainability and Appearance
24:10 - Efficient Use of Photos and Videos
28:21 - Creative Constraints and Sustainable Design
33:43 - How to Communicate Your Sustainability Efforts
39:01 - Final Thoughts and Personal Insights
42:43 - Conclusion and Next Episode Preview
Everybody is talking about the importance of sustainability,
Jon Clayton:and in particular, in the world of architecture, sustainable building design.
Jon Clayton:Have you taken a moment to consider how sustainable your website is?
Jon Clayton:Did you even realise that websites have a carbon footprint too?
Jon Clayton:And do you have any idea how sustainable your own website is?
Jon Clayton:I'm joined by Molly Scanlon to learn how to make your digital presence
Jon Clayton:more sustainable while still looking great in this episode of Architecture
Jon Clayton:Business Club, the weekly podcast for small firm founders who want to build
Jon Clayton:their dream business in architecture and enjoy more freedom, flexibility
Jon Clayton:and fulfillment in what they do.
Jon Clayton:I'm John Clayton, your host.
Jon Clayton:I know that building an architecture business can feel hard, especially
Jon Clayton:if you're a sole practitioner.
Jon Clayton:The good news is you don't have to do it alone.
Jon Clayton:Last year we launched our membership community through a
Jon Clayton:small group of founding members including architects, architectural
Jon Clayton:technologists and interior designers.
Jon Clayton:We meet online each week and occasionally in person to support
Jon Clayton:each other in building our businesses and to have some fun along the way.
Jon Clayton:On the 1st of March 2025 we opened the doors to a limited number of new members.
Jon Clayton:If you'd like to join this supportive group of like minded
Jon Clayton:professionals, now's your chance.
Jon Clayton:Just go to architecturebusinessclub.
Jon Clayton:com forward slash waitlist or click the link in the show notes and enter
Jon Clayton:your details so I can let you know how you can join this incredible group.
Jon Clayton:And if you have any questions just email john that's j o n
Jon Clayton:at architecturebusinessclub.
Jon Clayton:com.
Jon Clayton:Now let's find out how to reduce your digital carbon footprint.
Jon Clayton:Molly Scanlon builds low carbon websites for social enterprises
Jon Clayton:and non evil businesses.
Jon Clayton:She started her first business at 21, put in a valiant stint
Jon Clayton:as a primary school teacher, and is now a freelance web designer,
Jon Clayton:developer, writer, and event speaker.
Jon Clayton:Molly is a frequent podcast guest talking about sustainability and small business
Jon Clayton:and sharing her twisting career story.
Jon Clayton:For a useful tip for your business and something else random but equally
Jon Clayton:interesting, Sign up from Molly's super short weekly email at Molly Gets it done.
Jon Clayton:Dot com slash signup.
Jon Clayton:Molly, welcome to Architecture
Jon Clayton:Business
Jon Clayton:Club.
Jon Clayton:could you tell me a bit about what you
Jon Clayton:like to get up to in your free
Jon Clayton:time when you're not designing sustainable websites?
Molly Scanlan:Um, well, I have a seven year old, so there's not much free
Molly Scanlan:time, but, um, recently, uh, I've been listening to the Hamilton soundtrack
Molly Scanlan:on repeat, and there are so many business lessons in there, so I've
Molly Scanlan:been, um, making videos for LinkedIn, just sharing some of the wisdom that,
Molly Scanlan:weirdly, a musical about a founding
Molly Scanlan:father has for freelancers and small businesses.
Molly Scanlan:It's
Jon Clayton:Oh, that's so cool.
Jon Clayton:I've
Jon Clayton:I mean, I've heard it's
Jon Clayton:an
Jon Clayton:amazing show.
Jon Clayton:I've not actually been
Jon Clayton:to see it yet, but you've been to see it, have you?
Jon Clayton:More than once?
Molly Scanlan:No, it's really expensive.
Molly Scanlan:I've seen it I've seen it in the West End
Molly Scanlan:once, and then
Molly Scanlan:I've watched it on Disney Plus, and then it was, my Spotify
Molly Scanlan:wrapped last year was basically
Molly Scanlan:just the soundtrack album and one other song.
Jon Clayton:My Spotify raps last year, uh, was basically Judas Priest,
Jon Clayton:I wouldn't say I'm like a mega fan, but I think I sort of discovered them.
Jon Clayton:They're not ancient bands, they've been going for like 50 years.
Jon Clayton:Um, but I just sort of got into them last year and then that was
Jon Clayton:like, you know, the thing that I
Jon Clayton:was just listening to on Spotify all the
Jon Clayton:time.
Jon Clayton:So,
Jon Clayton:um, a bit different, the Hamilton soundtrack I would imagine,
Jon Clayton:but
Jon Clayton:you know.
Molly Scanlan:it's sometimes just indicative of what
Molly Scanlan:was going on in your life.
Molly Scanlan:So the Spotify wrapped from when my son was under one was like, just a white
Molly Scanlan:noise track, like a 10 hour white noise.
Jon Clayton:ha ha ha
Molly Scanlan:Best song ever.
Jon Clayton:Oh yeah, yeah.
Jon Clayton:So.
Jon Clayton:We're going to talk about sustainable websites today so that we can all
Jon Clayton:learn how to lower our digital carbon footprint and be a bit kinder to the
Jon Clayton:planet.
Jon Clayton:I guess the best place to
Jon Clayton:start though would be by asking what is a sustainable website?
Molly Scanlan:Great question.
Molly Scanlan:Um, I guess, like any other
Molly Scanlan:sustainable thing, it does the job that we want it to do, at the same time actively
Molly Scanlan:trying to minimise any harmful effects on the planet and on the people who are using
Molly Scanlan:it and the people who are not using it.
Molly Scanlan:Um, you know, everyone in the world shouldn't be negatively
Molly Scanlan:affected by your product, ideally.
Molly Scanlan:Um, so that's it, yeah.
Jon Clayton:That's interesting though because I can
Jon Clayton:imagine that there are people listening thinking like Is that even a thing?
Jon Clayton:could my website be, you know, creating a horrendous carbon footprint.
Jon Clayton:I imagine there's a lot of people that are listening that have just
Jon Clayton:this is a totally alien thing.
Jon Clayton:We all heard about sustainability and, you know, looking after the
Jon Clayton:environment, but not necessarily in the context of our websites, which is
Jon Clayton:the main reason why I really wanted to have this conversation with you
Jon Clayton:and to share that with the listeners.
Jon Clayton:One of
Jon Clayton:the things that you talk a lot about
Jon Clayton:is digital footprint.
Jon Clayton:What do you mean?
Jon Clayton:When you say digital footprint, what, what exactly is that?
Molly Scanlan:Yeah, so I do feel a bit
Molly Scanlan:like a harbinger of doom sometimes when people ask what I
Molly Scanlan:do.
Molly Scanlan:And I say and then they say, Oh, I didn't realise, you know,
Molly Scanlan:digital stuff had a footprint.
Molly Scanlan:And be like, I'm so sorry, here's something else to feel guilty about.
Molly Scanlan:You know, you've been refilling your shampoo and then I shot down the
Molly Scanlan:road and thought everything was fine.
Molly Scanlan:Um, but yeah, I mean, carbon footprint in general is, is
Molly Scanlan:a bit of a problematic term.
Molly Scanlan:Because it was actually originally sort of coined by the big oil
Molly Scanlan:companies to kind of shift the onus onto the individual to do something
Molly Scanlan:rather than let, you know, people remembering about the massive systemic
Molly Scanlan:change that kind of needs to happen.
Molly Scanlan:Um, but just as a kind of shorthand for how can we minimize any negative impact
Molly Scanlan:on the planet, um, is how I end up using it because that's sort of How we've ended
Molly Scanlan:up using it in sort of common speech.
Molly Scanlan:Um, but yeah, sorry, your website isn't invisible because
Molly Scanlan:it's on a computer and digital.
Molly Scanlan:It's, uh, stored in massive stacks of computers in huge warehouses that
Molly Scanlan:take a lot of electricity to run them and a lot of energy and water,
Molly Scanlan:weirdly, to, um, cool them all down.
Molly Scanlan:You know how your computer gets hot, um, when you've been using it.
Molly Scanlan:Especially.
Molly Scanlan:older computers.
Molly Scanlan:Um, but yeah, those data centers use all of that and they're full of all the
Molly Scanlan:rubbish that we've put on the internet.
Molly Scanlan:So every photo you've ever taken of mediocre dinners, um, every email
Molly Scanlan:you've got in your inbox, um, all those.
Molly Scanlan:Canva files that are just there that you've forgotten that you're not using
Molly Scanlan:just everything that's in the cloud is in a hot building Yeah, so that's how
Molly Scanlan:your website does have an impact because the energy that is used to store it and
Molly Scanlan:to Deliver it to people's devices It takes energy and the way we create a
Molly Scanlan:lot of our energy is not from renewable sources currently
Jon Clayton:Wow.
Jon Clayton:This is quite shocking and I'm already starting to feel guilty.
Jon Clayton:I
Jon Clayton:have to listen to that Molly.
Jon Clayton:I'm
Jon Clayton:thinking about the various accounts that I have online where there are.
Jon Clayton:Files and graphics
Jon Clayton:and photos
Molly Scanlan:the forgotten drop box I've got one of
Jon Clayton:yeah, the forgotten dropbox and oh,
Jon Clayton:my email as well.
Jon Clayton:That, I mean, I guess this extends as far as that as well.
Jon Clayton:That presumably things like email, like if we send an email that, that
Jon Clayton:we have to have a computer at one end and then it goes via various other
Jon Clayton:computers and data centers to get to the computer at the other end.
Jon Clayton:So presumably even that act of writing and sending an email
Jon Clayton:or signing up to some bunzies.
Jon Clayton:Newsletter
Jon Clayton:that that in
Jon Clayton:itself like if we've got
Jon Clayton:lots of in emails coming in and out of our
Jon Clayton:inboxes That presumably as well
Jon Clayton:that there's a
Jon Clayton:digital carbon footprint associated with
Jon Clayton:that
Molly Scanlan:Yeah Yeah, the emails aren't nowhere.
Molly Scanlan:They are just, you know, files being stored and shunted around.
Molly Scanlan:Yeah, so every time you just email back thanks to a big long thread, it's sending
Molly Scanlan:all of that information from the previous 48 messages and just the word thanks.
Molly Scanlan:And if someone's got, you know, a big email signature with a big picture
Molly Scanlan:on it's shifting that over as well.
Molly Scanlan:Um, but, you know, we love email.
Molly Scanlan:You've simply got to be on email nowadays.
Molly Scanlan:Um, uh, it's a great way to send messages.
Molly Scanlan:But I guess, like everything else, just mindful of how you use it.
Molly Scanlan:Like, don't send that email that only has one word in if you don't really need to.
Molly Scanlan:Go through and delete old ones.
Molly Scanlan:Don't send loads of files back and forth if you don't absolutely have to.
Molly Scanlan:That's a nice little quick win.
Molly Scanlan:That you can do, um, in your emails is like, just search for something where you
Molly Scanlan:know you've got loads of rubbish there.
Molly Scanlan:Like in your personal emails, just search for Sainsbury's.
Molly Scanlan:And there's probably about 20 emails confirming your delivery for
Molly Scanlan:food that you ate three years ago.
Molly Scanlan:But you can just delete those.
Molly Scanlan:So, or, you know, if you've got newsletters that you've never read
Molly Scanlan:or something, you know, where you can search for a particular term and
Molly Scanlan:it'll just bring you up a page of emails you're never going to read
Molly Scanlan:again and just delete the whole lot.
Molly Scanlan:So a little, that's a nice little five minute sustainability win.
Molly Scanlan:And it's tiny, tiny marginal gains.
Molly Scanlan:The actual energy it takes to send one email is really tiny, but if
Molly Scanlan:you're sending X number every day,
Molly Scanlan:and then billions of us are doing it every day, it does add up.
Jon Clayton:Well this nicely segues onto my next question which was to ask about
Jon Clayton:How we can lower our digital footprint.
Jon Clayton:Do you have some more suggestions about how we could lower our
Jon Clayton:digital footprint?
Molly Scanlan:Yeah, so as far as your website goes, the number one
Molly Scanlan:thing that you can Do to have an impact is about where you choose to host it.
Molly Scanlan:So the big hot data centers we were talking about, um, more and more of
Molly Scanlan:them are being, hopefully, I need to check on the stats on that, but
Molly Scanlan:are being powered by renewables.
Molly Scanlan:You know, it's great to have a massive, ugly cuboid building because you can cover
Molly Scanlan:the roof in solar panels or wind turbines.
Molly Scanlan:I don't know, some of them, they're too heavy to go on the roof probably.
Molly Scanlan:Um, But yeah, so a host that actually is using renewable energy to power
Molly Scanlan:all the, all the computers, and that is then efficiently using that.
Molly Scanlan:So, so the, the water that is, um, in the cooling system can be reused only a
Molly Scanlan:finite number of times, sort of weirdly.
Molly Scanlan:It gets all ionized and weird and you can't send it back out
Molly Scanlan:after it's been through about four times, but up to however many
Molly Scanlan:times it is, you can reuse it.
Molly Scanlan:Certain data centers are just being as efficient as possible
Molly Scanlan:using renewable energy.
Molly Scanlan:Um, and so if you don't make any changes to your website, but you host it with
Molly Scanlan:one of those hosts instead of, and the one that's, you know, not particularly
Molly Scanlan:efficient and run on fossil fuels, you've immediately massively reduced the impact
Molly Scanlan:without having, I mean, sometimes it's a faff to move hosts, but not really.
Molly Scanlan:Um, not the same as redesigning your whole site or something.
Molly Scanlan:So yeah, that's the number one thing you can do.
Molly Scanlan:Um, and then once it's being hosted there, it's just about making
Molly Scanlan:the actual file size of the whole website as small as possible.
Molly Scanlan:So if you think about it from the design stage or you're auditing your site,
Molly Scanlan:first thing to do is what is, bit like deleting emails, what is nobody reading
Molly Scanlan:and doesn't have an impact on our business and is this whole page needed?
Molly Scanlan:Delete.
Molly Scanlan:Cut out all the fluff and waffle and things you don't need and,
Molly Scanlan:or a page about an event that happened five years ago, it can go.
Molly Scanlan:And it's, it's just, the good thing is that a lot of these things to do with
Molly Scanlan:reducing the footprint overlap with, um, just making your website better.
Molly Scanlan:So if you've cut out all the fluff and waffle and just have Those key pages that
Molly Scanlan:people actually need the information from and make the information really clear.
Molly Scanlan:It's way better for your, you know, user experience and conversions and all those
Molly Scanlan:sorts of things which actually affect the sort of bottom line of the business.
Molly Scanlan:Yeah, so that would be that and then yeah, I often talk about it
Molly Scanlan:as like, you know, Marie Kondo.
Molly Scanlan:Magic of the art of tidying up.
Molly Scanlan:So like each bit of your website does it spark joy or does it Help
Molly Scanlan:with what the goal of your website is, whether that's sort of sales,
Molly Scanlan:inquiries, or sign ups to something.
Molly Scanlan:Um, and if something's not pulling its literal weight on the page, get it off.
Molly Scanlan:That stock photograph of two businessmen shaking hands, is that,
Molly Scanlan:you know, is that driving conversions?
Molly Scanlan:Or is it just there because there was a gap and it felt like it should go there?
Molly Scanlan:Take it out.
Molly Scanlan:And yeah, and another one is Having a really good knowledge of your user
Molly Scanlan:journey and setting up your, you know, navigation menu and all your buttons
Molly Scanlan:to guide people through really well, because if they can get to where they
Molly Scanlan:need to be in three clicks instead of six clicks, you've halved the footprint
Molly Scanlan:just because they've been to less pages.
Molly Scanlan:So it's kind of having that sustainability, but also kind of best
Molly Scanlan:practice efficiency in all areas, sort of
Molly Scanlan:goggles on when you're making all
Molly Scanlan:those decisions.
Jon Clayton:It sounds like There's There's a lot of other benefits that
Jon Clayton:come from this is like this approach of Celeste is more as purchase in
Jon Clayton:it Where we're looking at sort of clarity over quantity where our website
Jon Clayton:is concerned So it means that that
Jon Clayton:the pages that we have
Jon Clayton:the images that we have the text that we have All of it has to matter.
Jon Clayton:It has to get to the
Jon Clayton:point
Jon Clayton:and yeah
Molly Scanlan:It's minimalism, what people think when you say minimalism
Molly Scanlan:you mean just like a blank white cube or something But it actually means
Molly Scanlan:it's just the very sort of minimum you need to get to where you need to go
Molly Scanlan:So yeah, yeah sort of nice leanness.
Molly Scanlan:It doesn't mean it has to be boring and plain It can be exciting and colorful
Molly Scanlan:and have loads of you know, interesting stuff on it But none of that stuff
Molly Scanlan:is pointless
Jon Clayton:Mmm, that's interesting because I can imagine that is a
Jon Clayton:common misconception about sustainable
Jon Clayton:websites.
Jon Clayton:What, what other common
Jon Clayton:misconceptions or myths do you think there are when, uh,
Jon Clayton:concerning sustainable websites?
Jon Clayton:Oh,
Molly Scanlan:the main one.
Molly Scanlan:It's probably the last few years it's got different, but I
Molly Scanlan:think historically
Molly Scanlan:kind of things that are environmentally friendly were often
Molly Scanlan:a bit sort of brown and hand woven.
Molly Scanlan:Just, you know, like some shonky woman's made it in her kitchen
Molly Scanlan:in Glastonbury or whatever.
Molly Scanlan:I don't know.
Molly Scanlan:But you know, I mean, just a bit of a sort of a kind of worthy
Molly Scanlan:whole grainy kind of approach.
Molly Scanlan:Um, Or a look to things.
Molly Scanlan:But, um, yeah, it doesn't, like I say, it just means you've hosted it some
Molly Scanlan:way, um, green, and then you've been really efficient with your design.
Molly Scanlan:And then there's, you know, techy stuff about how you serve
Molly Scanlan:up images and things like that.
Molly Scanlan:But that's it.
Molly Scanlan:The actual content of the website doesn't need to be anything.
Molly Scanlan:Whatever style or branding you have, you can still have that.
Molly Scanlan:You just presenting it more efficiently?
Jon Clayton:that's good to know.
Jon Clayton:That's good to know.
Jon Clayton:Why do you
Jon Clayton:think that architecture practices in particular
Jon Clayton:might want to have a sustainable
Jon Clayton:website?
Jon Clayton:Yeah,
Molly Scanlan:it's obviously a big, not buzzword because that makes it
Molly Scanlan:sound so shallow, but it's obviously a big thing in the building industry
Molly Scanlan:at the moment that hopefully and presumably most firms are thinking about
Molly Scanlan:sustainability and, you know, how they, you know, designing the buildings, the
Molly Scanlan:actual building process, the materials, how that building is using energy and
Molly Scanlan:conserving energy or producing energy.
Molly Scanlan:It, all the kind of, That's really making a big impact in
Molly Scanlan:our physical built environment.
Molly Scanlan:Those kind of things are being talked about and focused on and specialised
Molly Scanlan:in and kind of driven towards.
Molly Scanlan:Um, so I guess if that's what your practice is talking about and having as
Molly Scanlan:a kind of business value, then it should run through everything that you're doing.
Molly Scanlan:It comes with your business as well.
Molly Scanlan:So as well as the buildings that they're designing and getting
Molly Scanlan:built, then what about your office?
Molly Scanlan:What about how your people run your business and your website?
Molly Scanlan:If you sort of, you know, walking the walk as well as talking the talk, I guess.
Molly Scanlan:And, you know, making tweaks to your website might be a smaller impact than
Molly Scanlan:designing a building that's got really good sort of solar panel integration.
Molly Scanlan:But I think it should
Molly Scanlan:all be part of that same effort.
Molly Scanlan:picture.
Jon Clayton:I agree.
Jon Clayton:I think that if that is
Jon Clayton:If you're a practice that's got a focus on sustainability, which, which more and
Jon Clayton:more practices have these days that's
Jon Clayton:one of their values that it should carry through for the rest of the
Jon Clayton:business that, be an irony there, wouldn't there, if they've got like,
Jon Clayton:Oh, we're all about sustainability.
Jon Clayton:But then we've got this really bloated website, and, or business
Jon Clayton:practices generally that are just very unkind to the planet that that just
Jon Clayton:doesn't seem right really, does it?
Jon Clayton:So I think in terms of like helping to improve their sustainability credentials
Jon Clayton:and that carrying through the rest of the way that they run their business,
Jon Clayton:that it totally makes sense that they would have a sustainable website as well.
Jon Clayton:Hopefully, if you're listening to this and you are a practice that has a focus on
Jon Clayton:sustainability, this would be a great time to take a look at your own website and
Jon Clayton:to reconsider whether or not that we need to, trim it down, make it a bit leaner,
Jon Clayton:make it a bit more efficient, maybe change
Jon Clayton:the hosting platform,
Jon Clayton:um, for an easy, an easy sustainability
Jon Clayton:win.
Jon Clayton:Um, definitely, definitely
Jon Clayton:worth considering.
Molly Scanlan:with your sort of,
Jon Clayton:absolutely.
Molly Scanlan:hat on, then it makes sense to
Molly Scanlan:have
Molly Scanlan:the website be sustainable if your practice focuses on sustainability,
Molly Scanlan:but also with your kind of cynical business hat on, presumably the
Molly Scanlan:clients that you're working with value sustainability, and that might be part
Molly Scanlan:of the reason why they've chosen you.
Molly Scanlan:So if you are properly having a, like, sustainability as a priority
Molly Scanlan:through the whole of your business, it just gives you more credibility and.
Molly Scanlan:They'll be more willing to kind of, you know, know, like, and trust you and
Molly Scanlan:choose you to give loads of money to.
Molly Scanlan:So, whichever way is, you know, the right thing to do.
Molly Scanlan:But there is also, it makes
Molly Scanlan:sense from a business point of view as well.
Jon Clayton:Are there any other benefits or advantages
Jon Clayton:for small businesses generally
Jon Clayton:from having a sustainable website?
Molly Scanlan:Yeah, well, as I said, it kind of overlaps.
Molly Scanlan:If you're designing with that in mind, you're naturally designing with
Molly Scanlan:better user experience and Um, in mind, but that also will help with
Molly Scanlan:SEO because, um, search engines like fast websites and the kind of lighter,
Molly Scanlan:leaner websites are generally faster.
Molly Scanlan:And also the sort of even the words that you've got on your website,
Molly Scanlan:because if they're really focused on your target client and giving the
Molly Scanlan:right information, it'll help the.
Molly Scanlan:Customer get to where they need to be, but it also makes things really
Molly Scanlan:clear to search engines what your website is about, and they like that.
Molly Scanlan:Not to personify them or anything, but um, that helps them to categorise and then to,
Molly Scanlan:you know, prioritise you in the rankings.
Molly Scanlan:So, yeah, there's the SEO benefit as Well,
Jon Clayton:Well, that's, that's very important where
Jon Clayton:websites are concerned for sure.
Jon Clayton:How can we find the right balance with the website and I'm thinking that
Jon Clayton:particularly if it's a website, um, in architecture where often they can be
Jon Clayton:quite image heavy with photos, maybe videos on the site as well, so to try and
Jon Clayton:find that right balance
Jon Clayton:between it being sustainable and attractive still, how
Jon Clayton:do you think we can do that?
Jon Clayton:How can we find that balance?
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Jon Clayton:Now, back to the show.
Molly Scanlan:Yeah, I mean,
Molly Scanlan:um,
Molly Scanlan:because as you said, videos and photos
Molly Scanlan:often are the things that are contributing the most weight to a
Molly Scanlan:page, by which I mean the file size of the page, and therefore the amount of
Molly Scanlan:energy it takes to store and deliver.
Molly Scanlan:Um, so, yeah, it's an interesting one, um, that's why I wanted to come on the
Molly Scanlan:podcast as well because, you know, my website, I've got about three, five photos
Molly Scanlan:on the whole thing, um, so it's really, really efficient and light and sort of,
Molly Scanlan:you know, the design is kind of structured around text, but if you're any kind of,
Molly Scanlan:you know, architecture firm or a designer, I've It's a visual thing, a visual job,
Molly Scanlan:and people are going to buy from you when they connect with the visuals.
Molly Scanlan:So, um, yeah, it is about that balancing act.
Molly Scanlan:And it doesn't, if you're trying to be more sustainable, it doesn't mean that
Molly Scanlan:is always your number one priority and that you're ruthlessly pursuing that
Molly Scanlan:at the expense of everything else.
Molly Scanlan:Because it's a business, so it has to intersect with the business goals.
Molly Scanlan:If you're being really sustainable, most businesses should just close.
Molly Scanlan:That would be the most sustainable thing they could do, but then
Molly Scanlan:no one can pay their mortgage.
Molly Scanlan:So everyone's a bit stuck.
Molly Scanlan:Um, so short of that, it is about balancing the goals.
Molly Scanlan:If you think about, um, you know, a product based business, the very
Molly Scanlan:most sustainable thing they could do might be that people cycle to
Molly Scanlan:their shop and refill the product in their own container and take it home.
Molly Scanlan:But.
Molly Scanlan:That might not be how your business works and you have to deliver the products.
Molly Scanlan:So, you know, we can't do that very most sustainable thing, but we can
Molly Scanlan:use cardboard packaging that's really easily recyclable at the curbside.
Molly Scanlan:So, it's trying to figure out how to serve the business goals in
Molly Scanlan:the most sustainable way possible.
Molly Scanlan:So you need lots of great photos of your work on your architecture website, you do.
Molly Scanlan:But, Do you need, you know, for each project, do you need 50 photos
Molly Scanlan:on there or could you have 10?
Molly Scanlan:Um, and once you've chosen those photos that actually are going to
Molly Scanlan:have the most impact, you can then put them at the correct size and
Molly Scanlan:there's various sort of more technical stuff you can do that mean they're
Molly Scanlan:compressed and served more efficiently.
Molly Scanlan:And, yeah, people really connect with video.
Molly Scanlan:It's the sort of well known marketing thing that videos are
Molly Scanlan:really in all walks of business.
Molly Scanlan:But they're so chunky.
Molly Scanlan:So, again, it's about where can I deploy this video that is
Molly Scanlan:going to have the most impact?
Molly Scanlan:Is it, does every project that we're showcasing on our website need a video?
Molly Scanlan:Or, if they all have a video, do we need to have ten in our portfolio on the
Molly Scanlan:website, or is it the five most impactful?
Molly Scanlan:It's these kind of decisions and then you can You know, there are
Molly Scanlan:ways of sort of serving up the video.
Molly Scanlan:My, one thing I would say is having an autoplaying video on the top of
Molly Scanlan:your homepage, just take that off.
Molly Scanlan:Because they're so massive and anything autoplaying is big and when people
Molly Scanlan:land on a homepage, They're often, that's, that's why you have to try and
Molly Scanlan:make that top bit really grab people.
Molly Scanlan:Because people scroll after, what, a second?
Molly Scanlan:Less than a second?
Molly Scanlan:So most of the time, the video won't even got going by the
Molly Scanlan:time they've already moved on.
Molly Scanlan:But in the meantime, it's, it's taken all that energy to load up.
Molly Scanlan:And it looks very shiny and it looks very architect y, website y.
Molly Scanlan:But, it's probably not worth it.
Molly Scanlan:In terms of the energy it
Molly Scanlan:takes and whether people actually look at it.
Molly Scanlan:Mm hmm.
Jon Clayton:Yeah, so that's a quick win there, isn't it, by
Jon Clayton:removing that sort of video banner.
Jon Clayton:And I think really the thing you mentioned about like the case studies,
Jon Clayton:the photos and the videos, that.
Jon Clayton:I guess it's about focusing on, again, the quality over the quantity.
Jon Clayton:So it'd be better to have, uh, maybe three, three videos that are really,
Jon Clayton:really good rather than having like 20 or the same with the photos as well.
Jon Clayton:Like, do we need to have a gazillion and one photos just because the photo
Jon Clayton:shoot when the building was finished, there was a hundred photos taken.
Jon Clayton:It doesn't mean you have to include all 100 photos on the website case study.
Jon Clayton:It could just be that there's just,
Jon Clayton:you know, four or five photos and that's enough.
Jon Clayton:And as you say, resizing them, and there's various kind of tools to do
Jon Clayton:that,
Molly Scanlan:And thinking about how your,
Molly Scanlan:how your customer journey
Molly Scanlan:goes, because if someone's come, you know,
Molly Scanlan:they're browsing around a few firm websites, seeing who
Molly Scanlan:they might want to engage.
Molly Scanlan:When they land on your homepage, that play, auto playing video at the top,
Molly Scanlan:they don't even, they don't even know what you're about, or sometimes if
Molly Scanlan:you're in the right city or anything yet, that that's not the place.
Molly Scanlan:But once someone's.
Molly Scanlan:gone into a few pages on their website, and if maybe, you know, it's when
Molly Scanlan:they've, if they start looking into the case studies in your portfolio, they're
Molly Scanlan:obviously quite interested, and that's where a video where you can feel what
Molly Scanlan:it feels like to walk through one of our buildings might have a real impact
Molly Scanlan:on them, you know, they're, they've sort of expressed an interest already,
Molly Scanlan:and that's when you can start reeling them in with all these extra stuff.
Molly Scanlan:The 0.
Molly Scanlan:5 seconds after they first landed on your homepage and just trying to read what
Molly Scanlan:your firm is called is not the time for that video, there's no point, so it's
Molly Scanlan:um, yeah, I know it's, in small firms, it's sometimes hard to have that detailed
Molly Scanlan:kind of knowledge if there's often a one person marketing department, but to
Molly Scanlan:the best of your ability, deploying the heavier stuff at the most crucial time
Molly Scanlan:just, yeah, makes it worth it.
Jon Clayton:that makes sense.
Jon Clayton:I would say as well, Molly, that your website, despite the fact that
Jon Clayton:there's only four or five photos on the whole site, it's a great site.
Jon Clayton:It's really effective.
Jon Clayton:Like straight away, like, even down to things like the, um, the difference
Jon Clayton:in like the size of fonts, the wording that's used as well, it's
Jon Clayton:got just enough copy in
Jon Clayton:there, but it's got, uh, it packs a punch of, uh, with
Jon Clayton:personality and It's just really
Jon Clayton:good.
Jon Clayton:And like you say, you know, it's a very efficient, um, website, but it's very
Jon Clayton:effective and that's something that, a lot of us could learn from that.
Jon Clayton:So definitely go
Jon Clayton:and check out Molly's website, um, to see just a great example
Jon Clayton:of a sustainable website.
Jon Clayton:I
Molly Scanlan:in the cushy position of, you
Molly Scanlan:know, I, that because people want a website, and often it's
Molly Scanlan:they want to work with a person.
Molly Scanlan:So kind of foregrounding my personality through words, works for my business.
Molly Scanlan:So it's, it was an easier job to make it.
Molly Scanlan:a smaller carbon footprint because I'm not an architecture firm
Molly Scanlan:that has loads of videos and stunning photos of big buildings.
Molly Scanlan:So it was kind of easier but it's also, um, quite a good, so part of the reason
Molly Scanlan:why I don't have loads of photos is I haven't, like, splashed out for a big
Molly Scanlan:branding photo shoot, partly because my job isn't that visually interesting.
Molly Scanlan:Like it'll, it'll be photos of me smiling, looking at a laptop, um, which,
Molly Scanlan:you know, I haven't quite thought, oh, that's worth putting, you know,
Molly Scanlan:spending two grand on or whatever.
Molly Scanlan:Um, so actually I've got some lovely photos that, um, in fact, a previous guest
Molly Scanlan:on this podcast, Ange Lyons, uh, took of me with a, Uh, a very nice camera in a
Molly Scanlan:travel lodge , and cut the background out.
Molly Scanlan:Bish b Bosch.
Molly Scanlan:I'm ready for our website.
Molly Scanlan:So I kind of, because I didn't have a lot of, um, you know, visual assets,
Molly Scanlan:I went with a kind of text led design and then yeah, people say they really
Molly Scanlan:like it and it, it's effective.
Molly Scanlan:So actually the, the point of saying that is it's a nice lesson and if
Molly Scanlan:people are thinking, oh, if I make it.
Molly Scanlan:sustainable, it's going to be really restrictive and I'm not going to
Molly Scanlan:allow to do any of my creative ideas.
Molly Scanlan:But as, you know, creative people, you'll know that sometimes
Molly Scanlan:actually within constraints, that sometimes is where, like, the most
Molly Scanlan:interesting things are created.
Molly Scanlan:So it doesn't, don't need to feel like it's a constraining element to have.
Molly Scanlan:kind of sustainable lens on things, but maybe just go into it with an open mind
Molly Scanlan:of actually if we're taking this as an opportunity to make our user journey
Molly Scanlan:more efficient, to you know, look again at how lean and impactful the website
Molly Scanlan:can be, but also and some like creative idea might make you stand out from the
Molly Scanlan:crowd might come out of it because they, you know, a lot of them The big, lovely
Molly Scanlan:picture of a building you've designed and then, you know, a lot of them do
Molly Scanlan:look quite similar in an industry.
Jon Clayton:was just going to say actually that there's an opportunity
Jon Clayton:to actually do something that does, um, look very different and stand out
Jon Clayton:because that is the generic architecture practice website is that it's very,
Jon Clayton:image heavy, lots of photos of like finished buildings and all of that.
Jon Clayton:But actually some of the content that somebody who somebody that's
Jon Clayton:actively looking for a practice that's, you know, getting ready to
Jon Clayton:make a purchasing decision, a lot of that content isn't necessarily
Jon Clayton:what they're looking for anyway.
Jon Clayton:Like they want to know about, you know, working with the practice,
Jon Clayton:what the process is like, The nitty gritty of how much do you charge
Jon Clayton:and why do you charge that much?
Jon Clayton:And what's included and what's the right level of service for me?
Jon Clayton:And, and that doesn't require having a big image and video heavy website to do that.
Jon Clayton:A
Jon Clayton:lot of that can actually
Jon Clayton:just be done with words, the right words.
Molly Scanlan:Yeah, that's a
Molly Scanlan:good, good point about, again, your poor one
Molly Scanlan:person marketing department needs to be aware of this, but
Molly Scanlan:if you talk to your current and previous clients, why did they choose you?
Molly Scanlan:And that might give you a good, you know, I mean, that's sort of I'm not trying
Molly Scanlan:to tell the marketers how to suck eggs, but that can give you a good indication
Molly Scanlan:of what should we be foregrounding.
Molly Scanlan:If people, you've got such smooth processes, and they had amazing
Molly Scanlan:communication the whole way through, and they felt like they were in
Molly Scanlan:safe hands, and even when there were delays, they were informed
Molly Scanlan:and everything felt not stressful.
Molly Scanlan:That's a, a huge thing that needs to be right in people's faces when
Molly Scanlan:they go on their website because I'm sure that's not always the case.
Molly Scanlan:Um, and obviously, you need the pictures there because people want to
Molly Scanlan:know, do their buildings look awful?
Molly Scanlan:Or have they done anything nice that I might have seen?
Molly Scanlan:That kind of thing.
Molly Scanlan:But, yeah, the, the reason that people choose you, the
Molly Scanlan:visual might not come first.
Molly Scanlan:And communicating what you do really, really well.
Molly Scanlan:Is, yeah, might have a bit,
Molly Scanlan:be a bit more
Molly Scanlan:impactful to have front and center on your website.
Jon Clayton:Having implemented some of the tips that you've shared Molly, so if
Jon Clayton:the listeners are like great, I'm going to change hosting platforms, we're going
Jon Clayton:to strip out some of the rubbish off our website to make it leaner, but, uh, just
Jon Clayton:as if not more effective than it was before, do you have any tips on how to
Jon Clayton:tell people about
Jon Clayton:this how to communicate what you've done as a business in
Jon Clayton:terms of, uh, sustainability and the improvements to your website?
Molly Scanlan:Yeah, this is an interesting one because
Molly Scanlan:it's a bit invisible.
Molly Scanlan:As I've said, like the awareness that
Molly Scanlan:digital things even have a carbon footprint is quite low in general.
Molly Scanlan:And, um, so in terms of how much kind of kudos you get for doing these things
Molly Scanlan:from your potential customers and customers, it's not necessarily huge.
Molly Scanlan:Um, and yeah, it's also, like I said, you could have the exact same website
Molly Scanlan:and have it hosted somewhere else and you've slashed that footprint,
Molly Scanlan:but nothing looks different.
Molly Scanlan:It's not as obvious as if, you know, a sort of product based company changes
Molly Scanlan:all their packaging to brown cardboard.
Molly Scanlan:It's really big, you know, with a green leaf on it.
Molly Scanlan:It's just a huge sort of visual signifier of, oh, this brand is more sustainable.
Molly Scanlan:Whether they are or not might be another question.
Molly Scanlan:Um, so.
Molly Scanlan:That is kind of a tricky thing about, um, how you communicate it.
Molly Scanlan:Um, something I didn't mention, which is actually a good place for people to
Molly Scanlan:start, is to actually calculate what is the footprint of your website now.
Molly Scanlan:Um, so there's, um, the main calculators I use is WebsiteCarbon.
Molly Scanlan:com and, um, something called DigitalBeacon.
Molly Scanlan:Um, and Yeah, it's an estimate, because there's so much involved in measuring
Molly Scanlan:the impact of one action or one product.
Molly Scanlan:But it's a kind of rough idea, and then that's your benchmark, so if you make the
Molly Scanlan:improvements, you can measure it again.
Molly Scanlan:And, you know, they're both rough estimates, but if it's a much lower rough
Molly Scanlan:estimate, you've done something well.
Molly Scanlan:Um, so Website Carbon, they do have a little badge you can put.
Molly Scanlan:You know, if you want to put that in your footer about how many grams of carbon that
Molly Scanlan:website uses, um, and then, yeah, it is a tricky, I guess, whatever your normal
Molly Scanlan:comms channels are that you're telling people, um, is to just talk to people
Molly Scanlan:and maybe be kind of quite transparent about the process, because a lot of people
Molly Scanlan:don't know about it, so that would be quite a helpful thing to put out into
Molly Scanlan:the world of saying, oh, we realized this was something that wasn't so great in
Molly Scanlan:terms of sustainability in our business.
Molly Scanlan:Here's where we started, we did these things, got these people
Molly Scanlan:to help us, maybe it was me.
Molly Scanlan:Um, and, uh, you know, here's the finished result and be like, yeah,
Molly Scanlan:our website still looks amazing.
Molly Scanlan:We're really happy with it.
Molly Scanlan:But we know that every time someone clicks on a page, it's,
Molly Scanlan:um, you know, doing less harm.
Molly Scanlan:So if you've got a company blog or newsletter, sort of showcase it there.
Molly Scanlan:Anywhere else on your website that you're talking about your sustainable
Molly Scanlan:practices in terms of building, um, then, you know, talk about it there as well.
Molly Scanlan:But, um, yeah, it's not necessarily something that people will notice very
Molly Scanlan:much, unless you really do, really do put it, talk, talk at them about it.
Jon Clayton:Yeah, I think though that that in itself makes it actually quite an
Jon Clayton:interesting thing to talk about because the fact that it's something that a lot
Jon Clayton:of people might not be aware even exists, that it's even a thing actually gives
Jon Clayton:you a really interesting talking point that if you do, you know, if you have a
Jon Clayton:presence, like most of us do with business owners on social media, or if they have
Jon Clayton:an email newsletter or any channels that they have to talk about what they
Jon Clayton:do to then bring that up and say, Hey, like, Did you, did you realize that like
Jon Clayton:websites have this digital footprint?
Jon Clayton:Like, did you even know this?
Jon Clayton:And, we didn't.
Jon Clayton:And then we, we've discovered this and this is what we've done as a business,
Jon Clayton:to do our little bit, because this is what we believe this is what we're
Jon Clayton:all about as a sustainable business.
Jon Clayton:So I think that could be really,
Jon Clayton:you know, really kind of, uh, interesting,
Jon Clayton:quite potentially quite powerful, uh, posts that people could
Jon Clayton:put out there.
Jon Clayton:Hmm.
Molly Scanlan:And going back to what we're saying about differentiating
Molly Scanlan:yourself in a bit of a homogenous landscape that, You know, there's
Molly Scanlan:a lot of architecture practices, you know, doing the same thing,
Molly Scanlan:presenting it in the same way.
Molly Scanlan:There might be a lot of them that are saying we're sustainable, but if no one
Molly Scanlan:else, not many other people are talking about it, then that's another point of
Molly Scanlan:difference that you can be, look, we're so good at this, we even have a sustainable
Molly Scanlan:website, and here's what that means.
Molly Scanlan:Yeah, it's just something else you can use to, should be that, I mean, hopefully
Molly Scanlan:my sort of niche won't exist soon, and that'll just be like how we make websites.
Molly Scanlan:A sustainable architecture shouldn't be a niche, it should
Molly Scanlan:be just how we make buildings.
Molly Scanlan:And, um, so hopefully it won't be a point of difference.
Molly Scanlan:But right now, get on, get on board before everyone's doing it.
Molly Scanlan:And then it's another way you can
Molly Scanlan:stand
Jon Clayton:Yeah.
Jon Clayton:Yeah, absolutely.
Jon Clayton:Get ahead of the curve.
Jon Clayton:Molly, what would be the main thing that you'd like
Jon Clayton:everyone to
Jon Clayton:take away from this conversation today?
Molly Scanlan:I think probably just the awareness that our digital
Molly Scanlan:world isn't invisible in a fluffy cloud, and is a physical thing
Molly Scanlan:that is using a lot of energy.
Molly Scanlan:Um, and then to, like, tell someone else about it.
Molly Scanlan:Because just spreading that awareness is probably the number
Molly Scanlan:one step we all need to do.
Molly Scanlan:Um, yeah, before
Molly Scanlan:you get to any of that, the website stuff.
Jon Clayton:Cool.
Jon Clayton:And was there anything
Jon Clayton:else that you wanted to add
Jon Clayton:about the topic that we haven't already covered in the conversation today?
Molly Scanlan:No, I don't think so.
Molly Scanlan:I think we've done a pretty good job.
Jon Clayton:We're doing alright.
Jon Clayton:I think we've covered
Jon Clayton:quite a bit there.
Jon Clayton:Well,
Jon Clayton:um, Molly, I'd like to kind of wrap things up with a non topic question.
Jon Clayton:Um, I, I love to travel and to discover new places.
Jon Clayton:Admittedly, I don't actually travel that much or that far compared
Jon Clayton:to my backpacking days many years
Jon Clayton:ago.
Jon Clayton:But It leads me to ask, what, what is one of
Jon Clayton:your
Jon Clayton:favourite places and what do you love about it?
Jon Clayton:This could be anywhere, it could be near or far.
Molly Scanlan:well, it's a UK based one, so if you're not going
Molly Scanlan:far, you might want to travel.
Molly Scanlan:Um, this is me and my son's new favourite
Molly Scanlan:place as of last year.
Molly Scanlan:It's called Tewan in Wales.
Molly Scanlan:Um, there's a steam railway there that, um The guy who wrote the Thomas
Molly Scanlan:the Tank Engine books used to be a, a member and volunteer at and based some
Molly Scanlan:of the trains on, so we went to visit it, and now we've become volunteers, and
Molly Scanlan:we've been back again, and we're going back again, and, um, yeah, it's just a
Molly Scanlan:little town, so there's a beach, lovely steam railway, there's a cinema that
Molly Scanlan:has table service, and, um, yeah, just a nice little town, and a lovely steam
Molly Scanlan:railway with all friendly, keen people, so, Volunteering and keeping it running.
Molly Scanlan:So, yeah, obviously steam trains are powered by coal,
Molly Scanlan:but that's my line in the sand.
Molly Scanlan:Let's de fossil fuel everything, except any remaining coal we've dug up.
Molly Scanlan:The heritage railways are allowed to use it.
Molly Scanlan:It's my stance.
Molly Scanlan:So I can't believe I just recommended something that runs
Molly Scanlan:on coal as the end to this.
Molly Scanlan:But it's a nice
Molly Scanlan:town.
Molly Scanlan:It's a nice town in Wales.
Jon Clayton:Well, you know, we'll, we'll let that one
Jon Clayton:slide, we'll let that one slide.
Jon Clayton:As you say, there's, there's already plenty of coal that's been dug up,
Molly Scanlan:Yeah, that's for the trains,
Jon Clayton:yeah, that's
Molly Scanlan:not for the websites.
Jon Clayton:That's right, yeah.
Jon Clayton:So Molly, I've really enjoyed the chat today.
Jon Clayton:Thanks so much for coming
Jon Clayton:on the show and sharing your expertise.
Jon Clayton:Could you just remind
Jon Clayton:everybody again about your newsletter and how they can sign up for that?
Molly Scanlan:It's super short and people find it useful and funny
Molly Scanlan:and sometimes there's a quiz.
Molly Scanlan:Uh, on average it
Molly Scanlan:takes about 101 seconds to read and that's actually out loud.
Molly Scanlan:So, um, in your head it's even quicker.
Molly Scanlan:So it won't hang around in your inbox getting, um, taking up
Molly Scanlan:energy and never getting read.
Molly Scanlan:And to sign up it's mollygetsitdone.
Molly Scanlan:com slash sign up.
Jon Clayton:Brilliant.
Jon Clayton:And
Jon Clayton:if people would like to connect with you online, where would be
Jon Clayton:the best place for them to do that?
Jon Clayton:LinkedIn.
Molly Scanlan:LinkedIn.
Molly Scanlan:It's the only social media I use because I'm cool.
Molly Scanlan:Laughter.
Jon Clayton:Oh well, I shall, I'm not going to argue with that point,
Jon Clayton:and I shall make sure that we include
Jon Clayton:a link to
Jon Clayton:your LinkedIn profile in the show notes as well as the link
Jon Clayton:to sign up for that newsletter.
Jon Clayton:So thanks again Molly, much appreciated.
Molly Scanlan:Thank you.
Molly Scanlan:Thanks for having me.
Jon Clayton:Next time I chat with Mel Barfield about how
Jon Clayton:to be luckier in your career.
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